We're here when
you need us.
Real people, no bots. Every support ticket is handled by the ABR team — not a script, not an automated response, not a queue that goes cold overnight.
- 3 min
- Avg. response
- 22 min
- Median resolution
- 24 / 7
- Always available
Get help, your way.
Support ticket
Submit a ticket
Our team responds in 3 minutes on average. Describe your issue and we'll take it from there — no scripts, no chatbots.
Knowledge Base
Step-by-step guides, setup instructions, and answers to common questions — searchable and available around the clock.
Browse articlesDiscord
Join the community server for peer help, service updates, and to connect with other ABR customers.
Join the serverTalk to Sales
Sizing up a plan or need a custom quote? Call the team directly — no queue, no callback form.
+44 (0) 1707 929887average satisfaction score
What customers say
Kind and to the point! Thank you :)
Perfect
Amazing customer support, dealt swiftly and efficiently
great and timely. was also very understanding
Common questions.
What does the 99.96% SLA actually mean?
It's a contractual uptime guarantee — a maximum of roughly 17.5 minutes of unplanned downtime a month. Fall short of it and you're credited automatically on a sliding scale, from 10% of that month's charge up to a full refund for the affected service, depending on how far uptime dropped.
How does the switcher credit work?
Move an eligible monthly plan to ABR, open a ticket within 24 hours with your previous provider's name, cost, and a screenshot of your contract, and our sales team reviews it for account credit — up to 3 months, at their discretion. Full terms are on the switch terms page.
Is support really 24/7 humans?
Yes. Every ticket is handled by the ABR team directly — no bot flow, no offshore call centre, no script. Average first response is 3 minutes, with a 22-minute median time to resolution.
What's the fastest way to get help?
Open a support ticket for anything account- or server-specific — that's what gets you a real engineer in minutes. The knowledge base covers common setup questions if you'd rather self-serve, and Discord is there for peer help and service updates.