Last updated January 14, 2026
This SLA (Service Level Agreement) provides an outline of the contract between ABR Hosting LTD ('Company', 'we', 'us', 'our') and you, the customer (client).
If we fall below an uptime of 99.96%, you will be compensated with 10% of your monthly spending in account credit. This only applies to services active before the downtime has occured and any service disruptions effecting uptime. This doesn't include maintenance of any kind; including but not limited to scheduled or fast-action maintenance to fix your service, DDoS attacks or VPS corruption due to user error.
This SLA applies to the following services provided by us:
We offer built-in DDoS protection as part of our hosting services. Whilst we are commited to providing robust protection against DDoS attacks, clients should understand that we are unable to guarantee complete protection. In the event of a DDoS attack that surpasses protection measures we will assist to the best of our ability to restore functional opperation as quickly as possible.
ABR Hosting shall not be held liable for any data loss, service interruptions, or other impacts resulting from DDoS attacks or third-party actions that are beyond our control.
Clients agree to:
ABR Hosting will not be liable for:
We reserve the right to review and update this SLA. Updates will be communicated to clients via email and will be effective from the data they are changed.
By using our services, clients acknowledge their acceptance of the terms outlined in this Service Level Agreement.