This SLA provides an outline of the contract between ABR Hosting ('Company', 'we', 'us', 'our') and you, the customer (client).
99.99% Uptime
If we fall below an uptime of 99.99%, you will be compensated with 10% of your monthly spending in account credit. This only applies to services active before the downtime has occured and any service disruptions effecting uptime. This doesn't include maintenance of any kind; including but not limited to scheduled or fast-action maintenance to fix your service, DDoS attacks or VPS corruption due to user error.
99% Uptime (SH DA)
If we fall below an uptime of 99% with our SH DA hosting (free plan and upgraded), you will be compensated with 10% of your monthly spending in account credit. This only applies to services active before the downtime has occured and any service disruptions effecting uptime. This doesn't include maintenance of any kind; including but not limited to scheduled or fast-action maintenance to fix your service or DDoS attacks.
Claiming against SLA
To claim compensation you must contact within the billing cycle the downtime occured.
Disclaimer
To be eligible for compensation you must be compliant with our Terms and Conditions. If you have any questions please contact us via email or support ticket.
